Lillian Vernon's online shopping is very substandard. First, processing of the order takes a full week (meaning they sit on it doing nothing for that time). Second, unless you pay unusually high rates for rapid delivery, their normal delivery mechanism is also amazingly slow. Considering first class USPS takes only 2-4 days to go most anywhere in the nation, 2-3 weeks for delivery is pretty sad. Third, no tracking information is offered via email. Fourth, the tracking information on the website is wrong. A number is presented and links to Fedex, for example, but the number is bogus--no carrier recognizes it. Last, Customer service is slow and provides no assistance when needed. Since most everything sold at LV is offered at a dozen other online stores (many for much cheaper prices plus cheaper and quicker shipping options), there doesn't seem to be much need for the inferior service of LV.