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Good webhoster

Submitted by Wayne on Wed, 2006-06-21 13:30.

I've been with 5dollarhosting.com for many years now (family owned and operated), and I'm very pleased with their service. As you can tell (hopefully), TuscanyCircle is packed full of all kinds of goodies, and it all runs on the Linux/Apache servers on the backbone. Except for the antispam tools, it does indeed cost only $5/mo. Their customer service has been wonderful over the years, even when I do some out-of-the-ordinary stuff, and I don't say this about many businesses. Unless you're going to host yourself, I recommend checking out 5$'s hosting services.

UPDATE 10/2009: I can no longer recommend 5dollarhosting. Second-level support is nonexistent (see below), and you will be stranded without any solutions to anything but the most basic problems. With other hosters slowly improving their support and offering more features for less money—and add in an apparent abandonment of responsibility to customers—avoid 5dollarhosting.

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Seconded

Submitted by Dave on Wed, 2006-06-21 15:44.

I once again echo Wayne's recommendation. I have hosted my domain there for over four years now, and they have been terrific. They have excellent uptime, no-hassle domain registration (if you use their partner, though you don't have to), and terrific service. The few times that I have run into problems, I have gotten quick responses/resolutions. In fact, I just recently made a change to my account that required an email to the "sales" address. I got a response back within an hour (from the owner of the company, no less) telling me that my request was taken care of. On top of all that, try and find a quality web hoster for $5/mo.

If you are looking for a web hoster, they are definitely worth checking out.

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Craig and Terry of

Submitted by Wayne on Mon, 2007-11-05 14:50.

Craig and Terry of 5dollarhosting were absolutely fabulous during the great Navisite NOC Fiasco of 2007. Even though matters were completely beyond their control, and they were routinely lied to by Navisite, they went above and beyond the call of duty to keep their customers well informed. While Navisite was still figuring out how to turn computers on--they demonstrated gross incompetence!--Craig was fixing 5$'s servers (which Navisite broke). He got fewer than a handful of hours of sleep over a 3 day period, diligently keeping us up to date and insuring Navisite knew of our displeasure and our losses. Way to go, Craig!

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Absolutely horrible!

Submitted by Wayne on Fri, 2009-10-02 17:49.

I am forced to recant. Since the provider change, second-level support has been not just abysmal but nonexistent. This level of support is provided by the owner himself. I do not know why he has chosen to ignore (repeatedly) all my support requests escalated to him. Either he's trying to encourage me to leave 5$ (!), or he's trying to kill his business through attrition—the effect is the same.

Every six months, my SSL certificate is renewed, and every six months, I encounter a problem 5$ introduced in the provider move. I am unable to manage my own certs. Every time, the matter is escalated to the owner, and every time, he completely ignores me. Previously, he had given some excuse about a problem with the escalation process. This time, I anticipated this excuse and had a first-level support guy (who was very kind if powerless) personally email the owner to alert him of my help ticket. Weeks passed, the cert. expired, and still no contact from the owner. I can see systemic problems lasting even several months after a provider change—I can see it but I can't excuse it—but there's no way I can fathom systemic support problems two years later! They should be ashamed.

I warn everyone to avoid 5dollarhosting, as second-level support (which is anything but the most basic), in my experience, is completely absent.

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NOC move rough

Submitted by Wayne on Wed, 2008-03-05 11:53.

I must say there were several factors in the recent NOC move that were not handled as smoothly as they could have been. I suppose nobody can be perfect. Given their long history of awesome service and the unlikelihood of another NOC move, I still recommend 5$.

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Service is poor these days

Submitted by Wayne on Mon, 2008-10-06 15:21.

Ever since 5$ changed NOC providers, customer service has been going downhill. The move was not as well handled as it should have been, so I don't doubt there is fallout, now almost a year later, in the volume of support requests. Nevertheless, their seemingly consistent failure to respond to support requests in a timely fashion--or correctly or at all, in some cases--is certainly hurting the fine reputation they enjoyed up to a year ago.

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left 5$

Submitted by Wayne on Wed, 2010-02-10 20:56.

The complete lack of response from Craig and Terry (both of them!) for two years was all I could take. However, I feel comfortable that I gave them more than enough chances to redeem themselves (1-2 help tickets every 6 months for over two years). I never heard a word from them. Even after I canceled my primary account, which had been with them for nearly a decade, I heard nothing. I've since canceled all my other accounts with them. I cannot recommend 5$ to anyone under these conditions.

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