Navisite is going down in flames
Submitted by Wayne on Mon, 2007-11-05 14:30.
Business | Technology
Navisite must be one of the worst web hosting companies alive today. Besides their fiasco of a migration of Alabanza, going on 4 days of down time for thousands of sites (165,000 websites), they repeatedly lied to their customers about the recovery process. They missed every deadline they set for themselves--repeatedly. They failed to provide even basic protection for DDoS attacks even though their NOC was supposedly more advanced than Alabanza's. (There are doubts the reported DDoS attack was even real or if it was just another lie of theirs.) Communication was embarrassingly absent and when present, it was either a falsehood or merely vacuous. As of this writing, no attempt to remedy the enormous losses to those thousands of customers has even been hinted. Class action lawsuits are being considered now against Navisite.
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UK got it; US don't
Submitted by Wayne on Tue, 2007-11-06 12:51.
http://www.theregister.co.uk/2...
There seems to be more coverage in the UK than in the US. Just who is Navisite bribing to keep this out of the mainstream press?
US coverage is forthcoming
Submitted by Dave on Wed, 2007-11-07 10:39.
Coverage of the Navisite debacle is starting to appear in U.S. publications:
ComputerWorld
Baltimore Sun
The WHIR
lightreading.com
No major national media yet, but I expect there will be in the next day or two.
In addition, it is turning up in blogs:
In particular, the ipdemocracy blog seems to have sparked some of the coverage, as its author is quoted in a couple of the media stories linked above.
For the record, my site was one of those affected by the migration. I was lucky -- I was up earlier than a lot of the sites, some of which remain down more than 4 full days after the beginning of the migration.
Still more coverage
Submitted by Dave on Fri, 2007-11-09 11:43.
Word is starting to spread:
Boston Globe
CNET news
ZDNET news
EWeek
Information Week
PC World
Eagle Tribune (newspaper in Andover, MA, where NaviSite is located)
But Microsoft says they're competent!
Submitted by Dave on Wed, 2007-11-07 15:39.
I ran across this article (dated Apr 2006), in which it is announced that NaviSite attained Microsoft's "Gold Certified Partner Status" for the fifth year running. The basis for the award is NaviSite's "competencies in Advanced Infrastructure Services and Microsoft Business Solutions." I find this supremely ironic in light of NaviSite's obvious incompetence, as demonstrated these past few days. I guess somebody needs to come up with a "competency" evaluation of the folks who award Microsoft's "competency" awards.
Incompetence abounds. Strive for excellence.
Unbelievable incompetence
Submitted by Dave on Thu, 2007-11-08 10:21.
After 110 hours of downtime, NaviSite reports that it has 60% of the affected servers back online. Let's see, before the upgrade, Alabanza claimed that it was hosting about 165,000 individual web sites at its Baltimore center. Don't know about you, but 60% doesn't seem like that much of an achievement.
It is worth noting that the author of the blog linked above claims to have spoken with at least one business owner (a web hosting reseller) whose business is effectively dead because of this debacle. I have seen another source claim the same thing. NaviSite's incompetence is destroying livelihoods. I have to wonder if NaviSite will survive the hit they are going to take when the lawsuit papers start rolling in.
still lhaving issues
Submitted by Wayne on Mon, 2007-11-12 17:03.
Here it is, a week and a half after this "migration" (assassination would be more accurate) began, and my site, this one, is still having issues. We had several hours of down time this morning. My hoster, a customer of Alabanza/Navisite, waited for two hours on hold just to report the problem to the morons at the Navisite NOC. (He went above and beyond to insure they knew about it, sending in priority 1 help tickets, emails, etc. He did all he was able to do, so I hold him blameless.) It then took another couple hours before my site came back. Even now, the site is way too slow.
As some posters have suggested and as the stock price seems to suggest, Navisite will likely come out of this without so much as a black eye, all the while having destroyed so many small businesses and wounded countless others. Personally, I'd like to see all the execs and NOC techs at Navisite standing in the soup lines. (Pardon my strong feelings.)
Navisite ? NEVER
Submitted by Anonymous (not verified) on Fri, 2007-11-30 06:05.
Hi
what a pathetic attempt to migrate a service that fine up until this mind numbing stress promoting historically negative take over foul up . In Australia the hosting company i use was effected very badly including my clients and many other clients attached to this debacle. Today many days after the mistakes and confusing explanations given by Navisite, compensation of in between 4 and 12 dollars was offered. Bahahahaa, join the world in a unanimous belly laugh at THE worst customer care ever experienced by a record amount of regretful affiliated as we all pray together that Karma delivers an effective and unforgiving harsh return serve.
this just in
http://www.ipdemocracy.com/arc...
Included is yet another call for a class-action lawsuit against Navisite.